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If you sign up for our email, you will be the first to learn about new items, updates, and specials. You'll also receive a coupon for 10% off your next purchase in the mail! Enter a legit email address in the space provided. Soon after confirmation, a promo code will be sent to you. The 10% off coupon is valid for just one order and cannot be used with other discounts. We are unable to add it to an earlier order retroactively. Try entering your email address again or contact us if you haven't received the coupon through email. We hate spam, so your email will never be shared!

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Once you have received an email from us that your order has been shipped, you can simply follow the link and track your order. You may also log into your account and locate your order, shipping details will be made available once it has been processed and shipped.If you’re unable to track your shipment or need further assistance, please contact us!

If you accidentally entered the wrong address for your shipment please contact us immediately after you have placed your order, as we ship orders the same day.

The Kratom Worx only ships to the Continental US and Hawaii. We will be shipping internationally very soon!

The parcel will be shipped between 5-12 business days

Since inception in 2013 we have taken all measures to insure the safety of our customers. All products received are tested for Alkaloid, Heavy Metals and Microbiology you can search your lab results here. As a registered American Kratom Association approved vendor we’re required to audit our GMP procedures which require routine lab testing of all products.

If you’re new to Kratom, this blog link will be extremely helpful!

If you’ve made an order and used a payment method that requires additional steps or encountered an error/payment decline, your order may be in the “Pending” status. These orders will still take any coupon codes or store credit that you used, but to recover these discounts you’ll need to contact our customer support. You can contact our online customer support here.

Store credits can be recovered by customer support, however single-use coupon codes (such as those created by Rewards Points) cannot be recovered once applied to an order. We highly recommend using limited-use coupon codes on payment methods you feel comfortable with using after trying them out at least once to ensure the coupon code is getting you your discount.

Unfortunately not. We only can accept payments through our website’s checkout page, and the only payments we accept will be listed there. If you are not seeing a payment method available that was previously available, it is likely down for maintenance, discontinued, or your order does not yet qualify for it.

Since we can only take payments through our website’s checkout page, we cannot take payments over the phone for any reason.

We can only do our best!

Simply use our contact form and send on a message.

We’ll be in touch!

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