By accessing and using the Kratomworx website thekratomworx.com, hereafter referred to as “the Site,” including any orders or purchases made on the Site, you expressly agree to abide by the following terms and conditions (“the Terms”). Should you disagree with these Terms, refrain from using the Site and promptly return any purchased products.
Utilization of Your Kratom Products and User Declarations: You hereby declare and acknowledge the following: that you comprehend the offered products from Kratomworx are intended solely for herbarium specimen, collection, reference, incense, scientific research, and/or ornamental display purposes; you are either twenty one (21) years of age or older or have reached the age of majority in your place of residence; the intention behind purchasing and using any products from Kratomworx is for personal use, and in instances where products are shipped to a third party, you assert that the recipient is also (21) years of age or older or has reached the age of majority in their place of residence and intends to use the products for personal reasons.
Requests or inquiries concerning the human consumption of Kratomworx products cannot be addressed and will lead to an immediate termination of your access to the products on the Site. Caution should be exercised in handling all products, and only those familiar with Your Kratom products should do so. The sale of Kratomworx products is contingent upon the condition that they will not be adulterated, mislabeled, or utilized as precursor materials for any scheduled or otherwise prohibited substances. The historical data presented on this Site serves informational purposes exclusively.
Disclaimer of Warranties and Limitations of Liability: Kratomworx explicitly states that it makes no representations or warranties of any kind, whether express or implied, regarding the operation of this site or the information, content, materials, or products included on it. Kratomworx products are offered and sold on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Kratomworx disclaims all warranties, be they express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall Kratomworx be liable for any damages arising out of or related to your use, misuse, or unauthorized use of any products. This includes, but is not limited to, the following: direct, indirect, special, consequential, punitive, or incidental damages; damages for loss of use, other property or equipment; loss of profits or revenue; cost of capital or claims of purchaser’s customers; or other physical harm or misfortune. Without limiting the foregoing, any and all claims arising out of contract, negligence, tort, statutory, equitable, or any other legal actions shall be governed by this limitation of liability.
Indemnification, Defense, and Hold Harmless Agreement: By using the products offered by Kratomworx, you agree to indemnify, defend, and hold harmless Kratomworx, its employees, agents, successors, officers, and assigns from any suits, losses, claims, demands, liabilities, costs, and expenses, including attorney fees, that may arise from various scenarios. These include (a) your use of the products, encompassing storage, handling, and transportation; (b) authorization of a third party to use the products; (c) unauthorized use by a third party, resulting from your negligence or willful misconduct; (d) failure to comply with applicable laws and regulations, including export laws, the Toxic Substance Control Act, and the Emergency Planning and Community Right-to-Know Act; or (e) any breach of obligations outlined in these Terms. Kratomworx commits to providing prompt notice of such claims, granting you control over defense and settlement, and offering necessary information for your defense at your expense. However, settlement requires written consent from Kratomworx, which will not be unreasonably withheld. This comprehensive agreement ensures responsible use and adherence to legal obligations.
Return Policy and Refunds: While we consider all sales as final, Kratomworx recognizes that exceptional circumstances may necessitate exchanges or store credit. In addition to our commitment to quality, we proudly offer a hassle-free 30-Day Money Back Guarantee. If you find yourself dissatisfied with a product, kindly reach out to our dedicated support staff, and they will provide detailed instructions for the return process. We are dedicated to ensuring customer satisfaction, and, in certain situations, we may assess your order details and opt for a replacement without requiring the return of the shipment.
For exchanges or store credit, the return of the original purchased product is a prerequisite. Please be advised that return requests may be declined if the product’s packaging is opened, given our practice of securely sealing all Kratomworx products. Eligibility for an exchange or credit will be determined upon inspection of the returned product, and we do not reship returned products under any circumstances.
Please rest assured that every order undergoes thorough inspection and meticulous packing before shipment to ensure the highest quality. Your satisfaction is our utmost priority, and we are dedicated to facilitating a seamless and professional return process.
Shipment Risk of Loss and Packaging: All prices are FOB Kratomworx place of shipment unless otherwise specified. Title, risk of loss, and damage pass at the place of shipment. In the event of a lost order confirmed by the courier’s investigation, Your Kratom will reship the products. No reshipment or refund occurs upon receiving delivery confirmation.
Electronic Communications: By visiting the site or sending emails, you consent to receive electronic communications from Kratomworx. Communications include emails or posted notices on the site, satisfying legal requirements for written communication.
User Accounts: Maintain the confidentiality of your account. You are responsible for all activities under your account, and Kratomworx reserves the right to refuse service, terminate accounts, or cancel orders at its discretion.
Reviews, Comments, Emails, and Other Content: Users may post content within legal limits. By posting, users grant Kratomworx a nonexclusive, sub-licensable right to use the content globally. Users must own the rights to posted content and indemnify Kratomworx for claims resulting from the content.
Miscellaneous: These Terms and the Privacy Policy constitute the entire agreement, superseding previous communications. Kratomworx may change the Terms at its discretion. Terms take precedence over additional terms. If any condition is deemed invalid, it does not affect the validity of remaining conditions.
FDA Disclaimer: Products are not for internal use. The US FDA has not approved Kratom as a dietary supplement.